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Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Shipping Fees & Delivery Times
All shipping services used by herabeautycare.com provide a tracking number. Our preferred shipping service is UPS SurePost so NO insurance or signatures are required (unless otherwise requested during checkout). In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined unless otherwise requested.
Wrong Address, Non-received Items
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee. We will contact you to inform you when we receive the package.
While herabeautycare.com attempts to provide accurate product and pricing information, pricing or typographical errors may occur. herabeautycare.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, herabeautycare.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, herabeautycare.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
If you want to return a Steam and Go product, you must request an RMA number. Returns are only available if you have purchased your Steam and Go products from www. herabeautycare.com. Must register your product on our Website within 7 days of purchase to take full advantage of product warranties and return privileges.
If you have purchased one of our products from a third-party cart/kiosk/site and want to return it, you must deal directly with the third-party’s customer service. Steam and Go is in no way responsible for transactions made on third-party cart's/kiosk's/site's.
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